Terms of Service

Draft version 2026-11-09 · pending review by a qualified lawyer before commercial launch

Who these terms are for

Vaakto provides AI calling, a business phone app and call tracking to businesses ("customer", "you"). Each customer has its own account; its users are the people it adds to that account. By creating an account or using Vaakto you agree to these terms, the Data Processing Agreement, the Acceptable Use and Lawful Contact Policy and the AI Calling, Recording and Transcription Policy.

Your responsibilities

You decide whom you call, why, and what the AI says. You are responsible for having a lawful basis and, where required, the recipient's consent for every number you upload or call; for following the rules of each country you call (including do-not-call registers, number series, calling hours and disclosures); for using only caller IDs you are authorised to use; and for honouring opt-outs.

How Vaakto helps

Vaakto checks campaigns against configurable country rules, skips numbers without required consent evidence, keeps a do-not-call list per customer, lets recipients opt out by voice or keypad, and makes the AI say it is an AI and that calls may be recorded. These tools support your compliance; they do not make a campaign lawful on their own and are not legal advice.

Plans, usage and payment

Plans, user licences and per-minute rates are shown in your licence and invoices. Usage is measured from answered calls (billable seconds) and billed monthly with applicable taxes. Unpaid invoices can lead to suspension after notice.

Suspension

We may pause campaigns or suspend an account that breaks these terms, the Acceptable Use Policy or the law, or that receives credible complaints, and we will tell you why.

Data

We process call data on your behalf as described in the Data Processing Agreement and our Privacy Policy. We do not use your recordings or transcripts to train AI models.

Liability

To the extent the law allows, Vaakto's total liability is limited to the fees you paid in the 12 months before the claim. You are responsible for claims that arise from your contact lists, scripts or campaigns.

Changes and contact

We may update these terms; material changes require your acceptance again in the app before your next campaign. Questions: support@vaakto.com.

Contact

Questions: support@vaakto.com. Related: Terms · Privacy · DPA · Acceptable use · AI calling policy.