VaaktoAI Calling, Recording and Transcription Policy
Draft version 2026-11-09 · pending review by a qualified lawyer before commercial launch
The AI says it is an AI
At the start of every AI call, the agent says it is an AI assistant and on whose behalf it calls. If asked, it never claims to be a human. Customers can change the wording within the country rules but cannot remove the disclosure.
Recording and transcription notice
Where calls are recorded or transcribed, the AI says so at the start of the call. Customers are responsible for any further notice or consent their recipients' law requires (for example two-party consent rules in some US states).
Opting out
On marketing calls the AI explains how to stop future calls. Saying "stop calling me", "remove my number" or similar, or pressing 9, adds the number to the customer's do-not-call list at once.
Access to recordings
Customers' admins can play their own recordings and transcripts. Vaakto staff can open a customer's recording or transcript only with a stated reason, and every access is logged.
Retention and deletion
Recordings are kept for the retention period of the customer's plan, then archived or deleted. Customers can ask for deletion; we keep only what the law requires.
No training on your calls
Vaakto does not use customers' recordings or transcripts to train AI models.
Contact
Questions: support@vaakto.com. Related: Terms · Privacy · DPA · Acceptable use · AI calling policy.