Privacy policy

Last updated 6 November 2026

Vaakto provides AI calling, a business phone app (Android and web at app.vaakto.com) and call tracking to businesses. This policy explains what data we handle, why, who we share it with, and the choices you have. It applies to vaakto.com, the Vaakto Android app, the Vaakto web app and the calls made through our service.

Vaakto is used by businesses ("customers") and their team members. For calls, recordings and customer lists, the business that uses Vaakto decides what is collected and why; we process that data on its behalf and only to run the service. If you received a call from a business using Vaakto, contact that business about your data, or write to us and we will pass your request on.

Data we collect

• Account details: company name, business details for invoices (such as GSTIN and address), and each user's name, email, phone number, username and extension. Passwords are stored only as a secure hash.
• Call records: the numbers called and calling, date, time, duration, result and the team member on the call.
• Call recordings, transcripts and analysis: calls are recorded, and where the business's plan includes it, transcribed and summarised (for example sentiment and topics).
• AI calls and campaigns: the phone numbers and names a business uploads to call, what the AI and the person said, and the outcome (such as interest level or a callback time).
• Forms on vaakto.com: name, phone, email and message when you request a demo or contact support.
• Visits to vaakto.com: only if you accept the banner, daily totals of pages viewed, buttons pressed, the referring site and phone or computer. No IP address or identifier is stored. See the cookie policy.
• Device data in the app: a push notification token so calls can ring your phone, and basic technical logs to keep calls working. The microphone is used only during calls.

The Vaakto app does not read your phone's contacts, SMS, photos or location.

How we use it

• To connect, record and route calls, run AI calling campaigns and show call history, recordings, transcripts and insights to the business.
• To sign users in, send login and account emails, and provide support.
• To bill businesses for their plan and usage, and to send invoices.
• To keep the service secure, prevent abuse and fix problems.

We do not sell personal data and do not use it for advertising.

Who we share it with

Only with service providers we need to run Vaakto, under their own security and privacy terms:

• Telephone carriers (such as Vobiz in India and Twilio for other countries) to place and receive calls.
• Speech and AI providers (Sarvam AI and Deepgram) to understand speech, generate the AI caller's replies and voice, and transcribe and analyse calls.
• Google for push notifications (Firebase Cloud Messaging) and, when a demo meeting is booked, Google Calendar and Meet.
• Razorpay to collect payments. We never see or store card or bank details.
• Email delivery providers to send account emails and invoices.

We may also disclose data when Indian law requires it.

Storage, retention and security

Data is stored on our servers and protected with encrypted connections (TLS), encrypted calls in the app, access controls and hashed passwords. Recordings are kept for the retention period of the business's plan and then archived; other data is kept while the business's account is active and as long as the law requires afterwards (for example, invoices for tax purposes).

Your choices and deleting your account

• Team members: ask your company administrator to change or remove your account, or write to us.
• Company administrators can remove users in the app or web app, and can ask us to delete the whole company account.
• Anyone can ask to see, correct or delete their personal data by emailing support@vaakto.com from the address on the account. We reply within 30 days. Deleting an account removes its users, call history, recordings, transcripts and campaign data; invoices are kept as the law requires.

Children

Vaakto is a business service and is not meant for children under 18.

Changes

If we change this policy we will update the date above, and tell business customers by email about important changes.

Contact and grievances

For privacy questions, requests or complaints under India's Digital Personal Data Protection Act, 2023, write to our grievance contact at support@vaakto.com.