Acceptable Use and Lawful Contact Policy

Draft version 2026-11-09 · pending review by a qualified lawyer before commercial launch

Lawful contacts only

Only upload numbers you obtained lawfully and have a valid basis to call. A list of names and numbers is not consent. Keep evidence of consent (source, date, wording, purpose) and upload it with your contacts where the rules need it.

Marketing and AI calls

Promotional and AI marketing calls need the recipient's marketing consent, and for AI calls, consent to automated/AI calls where the law requires it. They must also respect do-not-call registers (NCPR/DND in India, the National Do Not Call Registry in the US, TPS/CTPS in the UK) and the required number series and calling hours.

Not allowed

Calls to numbers on your do-not-call list or that opted out; spoofed or unauthorised caller IDs; harassment, threats or deceptive scripts; pretending the AI is a human when asked; calls outside permitted hours; emergency-service numbers; illegal goods or services; scraping or buying lists without lawful consent.

Opt-outs

Honour every opt-out immediately. Vaakto adds people who ask the AI to stop, press 9, or ask an agent to your do-not-call list automatically; you cannot remove those entries.

Enforcement

We may hold or stop campaigns, remove numbers or suspend accounts that break this policy, and cooperate with regulators and carriers.

Contact

Questions: support@vaakto.com. Related: Terms · Privacy · DPA · Acceptable use · AI calling policy.